Privacy Policy

This Privacy Policy outlines how we collect, use, share, and protect your information when you use epickmeup and its related services. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

When you use epickmeup, we collect the following types of information:

User Identification Information: We collect your name, profile picture, email address, phone number, and other information necessary to create and manage your account.

Payment Information: We collect payment-related details such as credit card information or other payment methods you use to pay for our services.

Location Information: With your consent, we collect your precise or approximate location to provide you with accurate ride-hailing services.

We collects this information when the app is running in the foreground or background of the user's mobile device.

Device Information: We collect information about the device you use to access our services, including device type, operating system, and unique device identifiers.

Communications:We may collect information you provide when you communicate with us, such as customer support inquiries or feedback.

How We Use Your Information.

We use the information we collect for the following purposes:

Providing Services: We use your information to provide you a services, process payments, and facilitate communication between you and drivers.

Improving Services: We use your information to analyze usage trends, improve our services, and develop new features.

Customer Support: We use your information to respond to your inquiries, provide customer support, and address technical issues.

Marketing and Promotions: With your consent, we may use your information to send you promotional offers, updates, and marketing communications.

Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.

How We Share Your Information

We may share your information with the following parties:

Service Providers: We may share your information with third-party service providers who help us operate our services, process payments, or perform other business functions.

Drivers: We may share your information with drivers to facilitate the provision of services.

Business Partners: We may share your information with business partners for joint marketing efforts or other business purposes.

Legal Requirements: We may disclose your information in response to a subpoena, court order, or other legal process, or to comply with applicable laws or regulations.

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Your Choices

You have the following choices regarding your information:

Access and Update: You can access and update your account information through the settings in the app.

Location Sharing: You can control whether to share your precise or approximate location with us through your device settings or the app settings.

Opt-Out: You can opt out of receiving promotional communications from us by following the instructions provided in those communications.

Data Deletion: You can request the deletion of your information by contacting us at support@epickmeup.com Please note that some information may be retained as required by law or for legitimate business purposes.

We retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. 
The user has the right to delete all personal data collected by the app. Please follow the below process to request data deletion.

Steps to Request data deletion:
Users may request deletion of their account via application only. Follow the path "Login into the application >> Go to Profile Section >> Find "Account Settings" >> Tap on "Manage Accounts" >> Look for an option "Delete Account" to request data deletion. 

You will be prompted to select the reason for your decision. Once you choose the reason and submit your request, your account deletion process will begin to come into effect.

Data Security

We take reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the app.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@epickmeup.com