Terms and Conditions

These Terms and Conditions (T and Cs) apply to your access to and use of the Application (defined hereinbelow)

The Application is operated by EPickMeUp and its subsidiaries, associates, licensees, and affiliated companies ("EPickMeUp").

You acknowledge that EPickMeUp is providing you with a revocable license to use limited features of the Application and is not selling the Application or any of its features or technologies contained therein.

By continuous usage of the Application, you consent to be bound by this T and Cs. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T AND Cs BEFORE YOU USE THE APPLICATION AND THE FEATURES CONTAINED THEREIN. If you found any T and C unacceptable, do not tender your acceptance to use the Application or avail of any of its features. YOUR AGREEMENT TO this T AND Cs SHALL OPERATE AS A BINDING AND LEGALLY ENFORCEABLE AGREEMENT BETWEEN YOU AND WITH RESPECT OF THE FEATURES OFFERED/AVAILED OF USING THE MOBILE APPLICATION.

We offer incentivized sales and marketing programs depending on how well you perform and how much you want to earn.

Also, we refund your current load wallet in graduated proportions should you decide to quit from the Application.

Definitions:

All of the defined and capitalized terms in the T and Cs shall have the meaning assigned to them herein below:

"Account" refers to the User's account on the mobile application EPickMeUp enabling the use of the Application by the User

"Application" shall mean the mobile application EPickMeUp and shall mean and include any updates provided by EPickMeUp from time to time.

"Registration Data" shall mean and may include the present, valid, true, and accurate name, email ID, age, and such other information as may be required by EPickMeUp from time to time provided by the Users at the time of registration on the mobile application EPickMeUp or otherwise.

"User" shall mean a person who has created an account and used the Application.

"You," "Your," or "Yourself" shall mean a reference to the User accessing the Application.


 

General Refund Policy
Epickmeup strives to provide a seamless and enjoyable experience for all riders. However, there may be instances where a refund may be necessary. Here's a general overview of epickmeup's refund policy:

Eligibility for a Refund
You may be eligible for a refund if:

• Fare or Fee Error: If a fare or fee was charged incorrectly.

• Technical Issues: If your trip experienced a technical issue, such as an eligible promotion not applying correctly.

• Significant Fare Discrepancy: If your trip price was significantly higher than the estimated price shown in the app before booking, the difference was not due to added stops or a changed destination.

• Incomplete Trip: If your trip was not completed within a reasonable walking distance of your requested destination.

• Unauthorized Trip: If you or the intended rider did not take the trip or there are other fraud concerns.

• Service Issues: If your ride experience was negatively impacted due to issues such as excessive delays, driver misconduct, or car cleanliness.

How to Request a Refund

To request a refund, please follow these steps:

1.      Submit a Request: Use the in-app help center or you can send an e-mail at      complaints@epickmeup.com.ph to submit a refund request.
2.      Provide Details: Clearly explain the reason for your refund request and provide any relevant information, such as screenshots or receipts.

Refund Processing
If your refund request is approved, the refund will typically be processed to your original payment method within 3-5 business days.

Important Notes: Cancellation Fees: While epickmeup aims to minimize cancellation fees, they may apply in certain situations, such as when you cancel a trip after a driver has accepted your request.

Specific Circumstances: Please refer to the relevant terms and conditions for more detailed information.

Cancellation Policy

Epickmeup understands the inconvenience of cancellation, both for passengers and drivers. We want to improve the quality of service we provide to our customers and partner drivers. So, epickmeup implements cancellation policy that is in line with LTFRB Memorandum Circular No. 2020-028 which states;

A cancellation fee of Fifty Pesos (Php 50.00)(the Cancellation Fee) shall be charged under any of the following conditions;

• The passenger cancels after 5 minutes from the time that a booking has been confirmed (i.e. a driver has been assigned to the passenger), or
• The passenger does not show up at the pick up location within 5 minutes from the driver’s arrival.

Passengers may validly cancel without incurring any Cancellation Fees under any of the following circumstances:

• If passengers cancel within a grace period of five (5) minutes from the time that a booking has been confirmed (i.e. the driver has been assigned to the passenger)
• If the driver takes fifteen (15) minutes longer than the first estimated time of arrival according to the app, is 5 minutes away, but the passenger has waited more than 20 minutes for the driver to arrive); or
• If the driver indicates that he has arrived when he or she has not.

TNCs shall set technical parameters that will ensure the following;

• The Cancellation Fee charged to the passenger is automatically credited to the e-wallet of the relevant driver who was cancelled on;
• The e-receipt issued to a passenger charged with a Cancellation Fee clearly indicates a breakdown of the fare including such Cancellation Fee;
• That a reporting mechanism is in place for drivers to report and charge passengers who wrongly cancel but refuse to pay the Cancellation Fee (applicable to cash-based transactions);
• That a reporting mechanism is established that will inform the passenger that a cancellation fee was charged against them;
• That a proper reporting and refund mechanism is in place for passengers who are wrongly charged with Cancellation Fees; and
• That both the driver and passenger are aware of the actual time that has elapse at the time of the cancellation.

How we process Cancellation Fee

The Cancellation Fee will automatically be credited to the driver/passenger’s e-wallet after the driver/passenger file the case of cancellation.

Both the passenger and driver can file a complaint if they think the charging of cancellation fee is incorrect or inaccurate. They can file a complaint through our app or they can email us at complaints@epickmeup.com.ph together with the proof why they think the cancellation fee is incorrectly charged to them.